Job Details
Industry

IT

Job Location

34-A, 34-B, 34-C, Tower-B1, Spaze Itech Park, Sector 49, Gurgaon, Haryana, 122018, India

Base Salary

Rs5,00,000 - Rs9,00,000 Per year

Description

We are currently looking to hire a Customer Success Manager who will roll up their sleeves and lead a team from inside the trenches. As a customer success manager, you will help craft the company’s customer success strategies, build strong relationships with customers and collaborate with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate will be one who is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

What will you do?

  • Act as a single point of contact for all Support-related post-sales activities (pre-implementation through steady-state and renewal), managing highly visible, and strategic enterprise accounts and orchestrating all SuperBots teams efforts to ensure the highest levels of customer satisfaction
  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services
  • Maintain and develop customer success strategies and best practices, as well as customer support content
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  • Maintain existing customer success metrics and data as directed
  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Review the customer journey, identifying how its supported, taking a ` approach in helping clients overcome issues and achieve goals
  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
  • Collaborate, solve problems, and/or strategize upcoming client meetings with team members
  • Prepare necessary documentation or visuals for the clients to demonstrate the performance of campaigns to identify areas of improvement
  • Work with the sales and marketing team to drill customer references and develop case studies
  • Drive revenue growth through consultative sales and development of strategic proposals to maximize profits.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Educate customers on our offerings and evangelize key wins and Break into new lines of business groups within the defined Accounts
  • Identify key industry business process areas for opportunity to use the SuperBot platform and CRM
  • Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers ongoing usage of SuperBot

Skills Required

  • Proven work experience in Customer Success or Account Management relevant role.
  • Experience in communications, marketing, sales, or customer service will be an added advantage.
  • Experience in delivering client-focused solutions.
  • Highly goal-oriented, assertive, and a hands-on problem solver.
  • Possess excellent communication & interpersonal skills.
  • Demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization.
  • Aptitude in networking and building relationships
  • Excellent time and project management skills
  • Ability to prioritize and meet critical deadlines
  • Excellent listening, negotiation, and presentation abilities
  • Passion and commitment towards customer success

Qualifications

Any Graduate