Healthcare

Provide a seamless and engaging customer experience by automating appointment and reminder calls or promotion of healthcare packages and services.

Why SuperBot is required

Bridge the Communication Gap

To help you bridge the communication gap between you and your customers, with one single agent which can do the work of 1000+ agents alone.

Tackle Situations Like COVID-19

To tackle situations like COVID-19, wherein all the staffs gets occupied with providing the on-ground services and it becomes difficult to manage the incoming call flow, while providing correct information.

24×7 Availability

To provide 24x7 assistance to all the patients, their families, etc. with their queries regarding appointment, reports, tests, doctor’s availability, etc. without any human limitation or waiting in long call queues.

Addressing the Human Limitations

To address the human limitations like not recalling the data of all the tests and doctors and thence delay in providing the current information.

Reminder Calls

To avoid missing appointments because of missed calls and long call waiting queues and eventually hampering the ROI.

Ease the work load for Human Agent

To allow you to use your human agents more efficiently and effectively for doing the smart work for you, while a machine does all the hard work.

How SuperBot is addressing these challenges

Book Appointments

In parallel to attending the incoming calls, SuperBot can also take appointment and call back requests from the patients.

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Act as a Virtual Call Center

With the capability of handling 1M+ calls a day, SuperBot can act as your own virtual call centre, where all the incoming calls can be catered 24×7, concurrently.
AI Voice Bot

Pay Reminder Calls

It can pay regular reminder calls to the patients for their upcoming appointments, regular check-ups and help you build a strong relationship with your customers.

Conduct Survey & Feedback Campaigns

It can conduct mass-level survey and feedback campaigns to help you identify the area of improvements and upgrade your brand.
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Best Conversational AI Platform

Bed Availability Confirmation

If linked to your HRMS, it can pay auto-calls to the patients in queue about the availability of the beds for their admittance.

Attendance Confirmation

It can pay advance calls to the patients a day or a few hours prior to their booking to take their attendance confirmation. And in case of cancellation can even take the new dates.
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Conversational voice bot

Do Promotional Activity

SuperBot can promote any new offer, package or service in almost 100x lesser time than the usual methods while confirming the interest of the users.
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The Benefits of using

SuperBot

Zero Dependence on Humans

SuperBot understands colloquialisms with the help of pre-built intents and doesn’t require any human involvement.

SuperBot

Zero Infrastructure

PinnacleWorks manages end-to-end infrastructural and training requirements of SuperBot.

AI Voice Bot

Always Available

No need to worry about missing any calls now. Pay and attend calls 24x7x365 with SuperBot.

AI Voice Bot

Boost ROI

Now, no need to keep a pool of agents. SuperBot does the work of 10K agents alone at 1/10th the total cost, thus boosting your ROI by reducing time, efforts, and cost.

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