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What is SuperBot?

It’s a voice agent acting as your personal call centre which is capable of handling 1M+ calls in a day by having smart dialogues with humans over telephony channels.

How do I use SuperBot?

You just need to create your account with us at my.superbot.works and get it approved. Once approved, you just need to log in, choose your industry, use case, and the voice, post which you can start communicating with your users.

Do I need to know coding to use SuperBot?

No! Not even a line of code is required to use SuperBot. All you need to do is to customise it as per your need.

Can it serve in any industry?

Since communicating with one’s users is an important aspect of any industry, our AI-Powered Voice Agent caters to the requirements of all the industries. But right now we are serving majorly the four industries including Education, Events, HealthCare and BFSI. In case any custom usecase is required for any industry vertical, please feel free to write us at sales@pinnacleworks.net and our team would be happy to assist you.

Can it be integrated with my CRM?

Yes! SuperBot comes with an open API, which can be integrated with all the leading as well as custom-built CRMs.

Is SuperBot an IVR Agent?

No, SuperBot is not an IVR Agent, which can only take DTMF inputs of pressing a button or choosing a number to proceed. It can understand custom queries and responses and can respond accordingly in 10+ languages.

How many languages can SuperBot understand?

SuperBot can currently understand and communicate in 10+ languages, these include English, Hindi, Bengali, Marathi, Tamil, Telugu, Punjabi, Gujarati and Kannada. It can further be trained to communicate in any language.

Can one make changes in the voice of SuperBot?

Yes! With superBot one can choose the voice that suits their brand the best. SuperBot comes with multiple Human voice-overs along with option of speed, pitch and voice modulation.

Can we measure the performance of SuperBot?

You get all the actionable insights such as successful call rate, call drop rate and so on a single platform with detailed reports and analytics.

What are the benefits of using SuperBot?

Hiring SuperBot has a lot of benefits some of which are:

  • 24×7 Availability
  • Capable of making 1000+ calls at the same time for different use cases
  • Requires Zero Human Involvment
  • Understands multiple regional languages hence there is no language barrier
  • Caters to various Industries
  • SuperBot is hassle free and requires zero coding knowledge
  • Provides detailed reports and analytics
What businesses are currently using SuperBot?/ What is the clientele of SuperBot?

Currently SuperBot is associated with several happy clients, some of which are:

  • Parul University
  • Lovely Professional University
  • Shiv Nadar University
  • DY patil University
  • Bennet University
How can I supervise the standards of the calls?

There is a dedicated team to monitor the quality of the calls and make changes according to the feedback

What happens when SuperBot does not understand customer reply?

When ever superBot does not understand Customers reply it falls back to the previous question and repeats it, With the feedback the bot can be trained for the future.

Can someone use their own voice for SuperBot?

About SuperBot Yes! custom voice overs can be used for SuperBot.

How many calls can SuperBot place in a day?

About SuperBot SuperBot can make more than 1 million calls in a day.

What are some uses of SuperBot?

SuperBot can be used for several different functions some of which are:

  • Lead Generation
  • Lead Verification
  • Conducting Survey
  • Collecting Feedback
  • Re-scheduling and confirming Appointments
Why use SuperBot and not Human agents?

Hiring SuperBot can Help:

  • Increase ROI
  • Reduce Infrastructure Cost
  • Reach more Audience
  • Classify Leads faster Automatically
What is the process of hiring and setting up SuperBot?

To get started with SuperBot:
First- sign up and create an account on https://id.superbot.one/login and wait for your account to be approved by the superBot team
Second- Once your account has been approved, choose use case based on your industry
Third- customize superBot, give it a name, select a language and a voice over of your choice
Next- Go live with your agent, you are all set to pay or attend calls

Do the calls get automatically placed?

Yes, the calls will get automatically placed, once the campaigns are published.

Do I need a human agent to monitor the calls?

No human involvement is required. Our team of experts does the required quality analysis. And all the relevant analytics are made available to you on your SuperBot dashboard for your insights.

Can I choose the time frame within which I want to pay the calls?

Yes, you can choose the date and time within which you want your calls to be placed.

By when my account creation request will be approved?

It usually takes our team 24 hours on business days to verify and approve an account.

My account creation request was rejected, what to do next?

Oh! We are sorry for that! But don’t worry in your rejection email our team would have specified the reasons for rejection.You just need to update those details and request again. In case of any further assistance required, you may write us at support@pinnacleworks.net

Can I run multiple campaigns simultaneously?

Absolutely Yes! You can run as many parallel campaigns as you want.

Can we classify the calls or rate them?

The SuperBot Platform easily auto-scores and classify the calls under different labels such as hot, warm, cold, etc., based on the data inputs received during the conversation.

Can SuperBot be deployed on local servers or in-house?

SuperBot is also offered under the enterprise licensed model in which the whole system is deployed locally in your in-house servers. For further queries or details, please connect with our sales team at sales@pinnacleworks.net.

Can I use my own number for SuperBot calls?

Yes, you may use your own DIDs for calling. However, you can only avail of this feature if you have subscribed to the enterprise license model.

What numbers would be used for the outgoing campaigns?

We have 1000+ series of numbers issued by our telecommunication partners. The calls will be placed using those DID numbers. After every 30 calls placed, the DIDs changes, and there is a different number via which the next set of calls are placed.

Can outbound calls be made on the DND numbers?

Yes, the outbound calls can be made to DND numbers. However, it will be applicable only for transactional calls.

What is the difference between Transactional and Marketing Calls?

Marketing calls are promotional calls that are placed to promote a product/service/brand, etc. While Transactional calls are those calls that are placed with user consent to remind them about their upcoming payments/appointments or a confirmation call about the service they have opted for, etc.

Transactional calls will be made via our DID numbers beginning with  0124, while promotional calls will go from the DIDs beginning with 0140.

Can I run campaigns on weekends?

Once your account is approved, you may choose and run your campaigns any day and time. But since all the calls made are governed by the TRAI norms, outbound calls can be made only till 8 PM. For inbound calls, there is no time limit, and therefore the incoming calls can be catered to 24×7.

Will my data be secured?

PinnacleWorks follows the best industry-standard practices so that every data is confidential and secured. Also, there is an MoU, which is signed to bind the company to maintain data privacy.

How can SuperBot help me filter leads?

SuperBot not only places calls but also scores and classifies your data automatically. You just have to set your scoring and classification rules and auto-funnel your leads.

Do I need to purchase the credit in advance? Or it can be paid post the campaigns?

It’s a prepaid credit-based model. So for running any campaigns you need to purchase the credits first.

How do I purchase the call credits?

Go to your accounts, go to the payments and billing section, click on add credits and follow the next steps to purchase.

What is the cost per call?

There is no fixed cost per call. Our pricing model works on a 15-second pulse basis. For more details about the same, you need to choose your plan first by visiting our pricing page, and accordingly, our team will share the commercials with you.

Will I get invoice for my payments?

Yes, there will be invoices made available for all the payments made on the portal itself.

How is calling minute calculated?

We only charge you for the actual minutes the conversations took place. We don’t charge you any extra minutes or duration. Neither do we charge for calls that go unanswered, or do not get connected in the first place. For maintaining transparency, your calling minutes are available on the dashboard as well as call logs in your SuperBot Login.

How can I purchase SuperBot?

To Hire superbot you may sign up at https://id.superbot.one/login or may connect with our sales team at sales@pinnacleworks.net

What is your customer care number?

You may reach us at support@pinnacleworks.net and we will be happy to assist you at the earliest.

What kind of customer support is available?

There will be a dedicated account manager allocated to each account. The support will be available over telephone and mails. For raising any new ticket, you may write to us at support@pinnacleworks.net.

Where can I see a demo call for SuperBot?

To see a demo call for SuperBot , you can request a demo call by filling up the form below.
Or Reach out to us Directly
Phone: +91-124-6125255(India)
Phone: +1-415-7024085 (USA / Canada)
Email: sales@pinnacleworks.net”

What is the cost to hire SuperBot?

To Know the pricing plans for SuperBot, head over to the given link
Or fill up the form below and one of our experts will connect with you.