SuperBot is the brainchild of PinnacleWorks, which was developed following the vision of “AlwaysEvolving”. The AI-powered, NLU engine backed agent was initially launched in 2018 in the textual format to help businesses bridge the communication gap between them and their customers while increasing their customer satisfaction rate. In the duration of just one year only, SuperBot is trusted by 100+ brands for addressing their customer queries 24×7. But the other challenge remained in place which was of reaching out to the customers proactively to help them increase their ROI.
Realising the challenge being faced by almost all the industries, the voice agent of SuperBot has been launched. Unlike other standard Bots and Voice Agents available in the market, which allows only objective IVR responses, SuperBot leaps ahead with the capability of intent understanding and responding to the users in different languages and voices. Not only this, to make it easier for even local businesses to make use of SuperBot, a DIY portal has been launched where they can just sign up, choose and customise the agent without the need of doing any coding, and run their campaigns. The vision is to revolutionise calling by letting humans do the smart work while machines do the hard work.